Contact Us
This is the page to use if you want to reach the editorial team behind Online Casinos — whether you have spotted an error in a payout figure, want to know why a casino sits where it does in our rankings, or need pointing toward the right help organization. Use the contact form or email address published on keeping-honey-bees.com, and include enough detail for us to act on. We read everything that arrives, and we answer the messages we can genuinely help with.
One thing to be clear about first: we are a research and comparison publisher, not a casino operator. We cannot open an account for you, release a withdrawal, adjust a bonus balance, or overturn a verification decision. Those things sit with the operator you signed up with and, where applicable, its state regulator. What we can do is explain how the terms work, tell you what the published rules say, and point you toward the complaints route that applies.
What to include so we can actually help
Vague messages take three rounds of email to resolve. A message with these details usually takes one:
- The casino brand involved, spelled as it appears on your account.
- The state you were playing from, since availability and rules differ across the US.
- The exact page on keeping-honey-bees.com you are referring to, if it is about our content.
- The figure or claim you think is wrong, and what you believe the correct figure is.
- The date you saw it — offers change, and a bonus that read 250% in March may read differently now.
- For bonus or payout questions, the wording of the term itself, copied from the operator's site.
Do not send us account passwords, full card numbers, Social Security numbers or photographs of ID documents. We never need them, and no legitimate publisher will ask for them. If a message that appears to come from us requests that kind of information, it did not come from us.
Corrections on payout and bonus research
Our coverage leans heavily on published terms: advertised return to player figures, wagering multipliers, maximum bonus bets, cashout caps, minimum withdrawal amounts and stated processing windows. All of that is operator-supplied information, and operators change it without notice. Our facts were last checked on Sep 25, 2026.
If you find a discrepancy, tell us. Corrections about numbers get priority over general feedback. We verify against the operator's own published terms before we change anything, and we do not amend a page on the strength of a single claim in either direction.
Questions about the casinos we rank
Most contact messages we receive are really questions about a specific brand on our top list. Below are the three most asked about, with the context we would give you by email anyway — including the parts the advertising leaves out. The headline offers shown on the cards above are advertised terms, not results anyone should expect.
Raging Bull — the biggest advertised headline, and the most terms to read
Raging Bull tops our list at an editorial rating of 10.0, largely because of the sheer size of what it puts in front of new players: 410% up to $10,000 plus 50 free spins. For a page about payouts, a match percentage that high is only meaningful once you read what sits behind it. A four-figure bonus balance is normally tied to a wagering multiplier applied to the bonus, sometimes to deposit plus bonus, and frequently to a maximum cashout that caps what you can actually withdraw from bonus play regardless of what the balance says. Free spins usually carry their own separate wagering and their own expiry.
The limitation: the larger the advertised match, the more restrictive the surrounding conditions tend to be — expect a low maximum bet per spin while wagering is outstanding, and read the cashout cap before you treat the $10,000 figure as a ceiling you could reach. Breaching a max-bet rule is one of the most common reasons a withdrawal gets voided.
Magician Bet — no wagering, which changes the payout math
Magician Bet earns a 9.8 for a reason that matters more on this page than a headline percentage does: its 101% offer is advertised as no wagering. When a bonus carries no playthrough requirement, winnings from it are not locked behind a multiplier, which removes the single biggest reason players fail to convert bonus balances into withdrawals. On a payout-focused comparison, that is a structurally different product from a 400% match.
The limitation: no-wagering offers are almost always smaller, and "no wagering" is not the same as "no conditions." Minimum deposit thresholds, maximum win caps on the bonus portion, game exclusions and expiry dates can all still apply. Check whether the no-wagering status covers free spin winnings as well as the cash match.
Slots of Vegas — a game-specific free spins package
Slots of Vegas sits at 9.7 with a 375% bonus plus 50 free spins on Cash Chaser. The spins being tied to one named title is worth noticing: it fixes the stake value and the RTP of those spins, so the value of the spin package depends entirely on that game's published return and volatility rather than on your choice.
The limitation: game-restricted spins give you no flexibility, and slots-weighted wagering is standard — table games and live dealer play typically contribute little or nothing toward clearing a requirement. If you prefer blackjack, roulette or baccarat, a slots-heavy welcome package is a poor fit even at a high match percentage.
How the offers on this page compare
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.8 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Ratings are our own editorial scores, not customer review averages. Note the different currencies in play: Zumba Cards and Amazon Jackpots quote SC, a sweepstakes-style unit rather than dollars, and Bets.FM quotes bitcoin. Those are not comparable to a dollar match, and redemption rules differ entirely.
Money questions we get asked most
We cannot see your account, but we can explain the mechanics.
- What it costs to take part. Every offer above except a no-deposit reward requires your own money first. A 200% match on a $50 deposit means you risked $50. Nothing here is free.
- Minimum deposits. Operators set a floor for bonus eligibility, and it is often higher than the floor for simply funding an account. Depositing under the bonus threshold usually forfeits the offer with no way to claim it retroactively.
- Paying in. US players typically see debit cards, some credit cards (many issuers decline gambling transactions), ACH bank transfers, wire transfers, prepaid vouchers, and at some sites crypto. PayPal and other e-wallets appear at some state-licensed operators but not universally — verify on the cashier page before depositing, not after.
- Getting paid out. Withdrawal methods are usually narrower than deposit methods, and many operators require payout to the same method you deposited with. Card deposits often have to be withdrawn by ACH or check.
- Timings. Advertised processing windows are the operator's internal review time, not the time money reaches you. Bank rails add their own delay. Treat every quoted speed as advertising until your own first withdrawal proves otherwise.
- Fees and limits. Check for per-transaction fees, minimum withdrawal amounts, weekly or monthly caps, and separate caps on jackpot wins paid in installments. A cashout limit on a bonus can be far below the advertised bonus maximum.
Verification, and why a payout stalls
Licensed US operators must verify identity before paying out. That means KYC: government photo ID, proof of address, and proof that the payment instrument is yours. Larger or unusual withdrawals can trigger source-of-funds checks, which are a legal anti-money-laundering obligation, not a stalling tactic.
If a withdrawal is held, the fastest route is almost always to complete verification in full rather than to escalate. Where a dispute is genuine, follow the operator's published complaints procedure first, keep written records with dates, and escalate to the state regulator that licensed the operator if the internal process fails. Our terms and conditions explain the limits of what we publish and what we can assist with.
What you can play at the sites we cover
Contacting us about "which one pays best" usually turns into a question about game type, so here is the short version. Slots dominate every library and carry published RTP figures and a volatility profile — high volatility means rarer, larger wins. Progressive jackpots pool stakes across players and typically run a lower base return in exchange for the top prize. Table games like blackjack, roulette and baccarat generally show a stronger theoretical return than slots but contribute least toward bonus wagering. Live dealer rooms stream real tables in real time; they suit players who want table play but rarely count toward a welcome offer. Outcomes at licensed sites are produced by random number generators, independently tested, with no memory of previous rounds.
Other products these operators run
Several brands on this list are not casino-only. BetUS operates sportsbook and racing markets alongside its casino, and Bets.FM's crypto-denominated structure sits in the same broader betting ecosystem. Sports betting differs from casino play in a way that matters for payouts: odds are set by a bookmaker rather than by a fixed mathematical return, stakes sit unsettled until an event finishes, and sportsbook wagering usually counts differently — or not at all — toward a casino bonus requirement. Card Crush, Zumba Cards and Amazon Jackpots run coin- and sweeps-based formats with their own redemption rules rather than straightforward cash withdrawal. Always check which wallet a promotion applies to before you play it.
Who can play, and under what rules
You must be 21 or over to use the casinos we cover, and legal online casino play in the US is decided state by state. There is no single national license. A handful of states regulate online casino gaming directly; others permit only sports betting, or nothing at all. Sweepstakes and social formats operate under different legal footing again, and their availability also varies by state — a few states exclude them.
Practical obligations that follow for you: your location is checked, and playing from a state where an operator is not authorized will cause problems at withdrawal. Gambling winnings are taxable income federally and often at state level. And accepting US customers is not the same as being authorized to serve them — confirm licensing for your own state before depositing rather than relying on a site's marketing. We do not claim any specific licence status for the brands listed here; verify it directly with the operator and the relevant state regulator.
Support that is not us
If gambling has stopped being entertainment, contact a support service rather than a comparison site. Self-exclusion schemes, deposit and loss limits, session reminders and blocking software are all worth setting up before you need them, not after. Our responsible gambling guidance covers the tools available and how to use them. Gambling is not income and is not a way out of financial difficulty.
How we rank, and how we are paid
Online Casinos earns commission when a reader signs up through a link on this site. That is how the site is funded, and it does not buy position. Ratings come from documented research: published bonus terms, stated wagering and cashout limits, payment and withdrawal conditions, advertised RTP, game range, support availability and licensing claims. We have not deposited, played or withdrawn at these sites, and we do not present advertised speeds as tested results. You can read more about the people and process on our about page.
Before you write to us
If your question is about a specific term at a specific casino, check the operator's own terms page first — it is authoritative and we are not. If your question is about something we published, send it over with the page and the figure, and we will check it against the source. Messages asking for account intervention, guaranteed payouts or gambling advice will get an honest answer that we cannot provide those things.
Everything else — corrections, methodology questions, suggestions for casinos to research, feedback on what this site is missing — is genuinely welcome. It is how the comparison gets better.